STL Dog TRAINING Policies (for any of our dog obedience training)

We get IT!  Everybody is busy...as are we.  Please treat your trainer's time with the same respect you expect.  Typically we are booked a minimum of 2 weeks out.  Our Dog Trainers are busy and highly sought after!  We have lots of clients and we love you all, however, it is your responsibility to contact us and schedule your next appointment.  We cannot chase everyone down.  We will keep you abreast of how much training time you have remaining on your dog obedience training account and it's up to you to book time with us.  

With that said, if you do book with us we ask for a MINIMUM of 48 hrs notice to cancel because of our busy schedule.  However, if this is not possible due to an emergency, contact your trainer directly and they can reschedule with you at their discretion.  Know that if we cannot fill your slot due to your lack of planning or failure to notice us, you will be charged for your entire hour of training. 

NOW FOR THE UGLY PART (Has to happen... we are all adults here) If you schedule an appointment and your trainer shows and you do not show up, you will be charged for the entire hour.  If you are late, contact your trainer directly and as soon as possible to let them know what is going on.  Do not show up 30 min late and expect to work for your full hour ... you won't.  This is because we schedule clients back to back to ensure everyone can get in with us with our high client load.  We work very long hours and sacrifice a lot of our home time to try to accommodate everyone that needs training, so please be as respectful of your trainers' time as they are of yours.   

HOMEWORK: (Ugh, I know right?)

Your puppy trainer will give you homework to work on with your dog.  DO IT!  You're paying for this training so to get the most out of it, a huge part of that is what you do when the trainer is not there to watch you.  Believe us, your trainer can tell if you are doing your homework with Fido.  

We service all of southern St. Louis areas, including Arnold, Oakville, Mehlville, Imperial, Barnhart, Pevely, Festus, and the list goes on.

Okay, got it?  Good.  See you soon!