FREQUENTLY ASKED QUESTIONS
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When can I start training my puppy?
We will take puppies as young as 8 wks
Why is there a deposit?
We are extremely busy and booked weeks in advance, so we our time is very important. No shows hurt everyone, wastes the trainer's time and keeps other folks from being able to get into a training slot. Your deposit is just to hold your training spot and is fully refundable if you show up and decide not to train with us or it can go towards your total training purchase.
What if my dog bites someone or another dog?
Bite Risk Dogs Policy
If your dog bites a trainer or another dog, you will be responsible for that trainer’s/dog’s medical bills and any resulting bills incurred due to your dog’s bite. By agreeing to have STL Dog Training work with you and train you and your dog, you are hereby agreeing that if your dog bites a trainer or another dog, your training can be terminated at any time by that trainer and a refund is not automatic. It is at the business owner’s discretion as to whether or not a refund will be issued.
What if I need to cancel?
We have a 48 hour cancellation policy. We are extremely busy, so our schedule is full. Calling or texting the day of or before your appointment isn’t fair to all the other folks trying to get on the schedule and surely isn’t fair to our business. You will sign paperwork to say that you are fully aware of our policy and it is up to your trainer’s discretion as to whether or not you will be charged a full hour of training for your appointment. In addition, if you are late for you appointment, you will be charged the full session and still need to stop at the end of your session because there is most likely a client scheduled right after you. So if you show up at 6:15pm for a 6:00pm apt, you will still end at 6:30 pm and be charged the entire 30 min for our time that we set aside for you and your dog.
I paid upfront for my training package, does that purchase expire?
90 Day Policy
You have 90 days from the date of purchase to use your funds. If you do not call, email, text, stop by, or communicate in any way for more than 90 days, you forfeit any remaining credit on your account.
Do you offer board & train?
No, we specialize in training people ....dogs are easy to train.
Do you offer day training, where I drop my dog off at 9am and pick up after work?
Yes, on a case by case basis.
Can you help my dog with major anxiety?
Yep, in fact it is one of our specialties.
Do you work with pit bulls?
Of course! If someone tells they breed discriminate, you really wouldn't want them as a trainer any ways. Dogs are dogs, no matter what breed. We train them all.
What if I get sick?
We develop relationships with our clients, so please don't hesitate to contact your trainer and speak it over with them.
Do you provide the treats for our training?
No, you are in charge of your treats. If you forget, we are glad to share ours but there will be a $2.50 charge added to your account. Please respect this rule!
Can I bring my dog in on a flexi leash (the kind the feed out)
NO! These are strictly prohibited.
When can I move up to the next level of training.
Ask you trainer, they will determine if the dog and YOU are ready to move forward to the next level.
Are children allowed to attend?
Of course! We have a children's play area (you are responsible for your child in that area, as we are not a daycare) We provide toys and a fun area, however children should never be unattended so we ask that one parent or friend keeps any eye on the child while the other person works with their dog.